Resume – Terrence A Suttle

TERRENCE A. SUTTLE
Bellwood, Illinois, 60104 || (847) 338-6160
TSuttle@fuzionitsolutions.com || LinkedIn || Salesforce

SUMMARY

An experienced, results-oriented program manager with a strong background in project management, IT strategy, stakeholder engagement, process engineering, and capacity building. Applies keen skills and insights across several diverse industries, including the chemical manufacturing, real estate, contracting and insurance brokerage sectors. Excels at leading cross-functional teams and leveraging technology to achieve key organizational goals. Manages complex IT projects across various domains, including data intelligence/warehousing, web development, social media, and software engineering. Proven success in implementing Agile and Scrum methodologies to streamline processes and enhance project delivery.

TECHNICAL SKILLS

Methodology: Agile, Scrum, Waterfall, SAFe 6 Agilist, Certified PMP
Analytics: Google, AdWords, Data Studio, SEO, Power BI
Networking: Security, Data Management, User Management, Cloud Infrastructure
Web Development: GitHub, HTML5, CSS, PHP, Jira, SQL, MySQL, JavaScript, WordPress
Programs: Microsoft Office Suite, Adobe Suite, AWS, Pardot, Salesforce, Office 365
PMS: Microsoft Project, Jira, Confluence, Asana, Smartsheet, Teamwork, Service Now, Azure DevOps
Data Intelligence Platforms: Databricks

EXPERIENCE
CAMPBELLS, Camden, New Jersey || PM Scrum Master ART, 5/2024 – Present
● Coach development team Agile mindsets and practices.
● Facilitate events to plan for the sprint and release cycle.
● Provide clarify and guide the team in selecting appropriate user stories or backlog items.
● Facilitate additional team level and synchronization events such as Demo/Reviews, Retrospectives, Daily Standups, etc.
● Manage team level risks and dependencies.
● Escalate and track team level roadblocks.
● Encourage collaboration amongst teams.
● Assist Product Owner in clarifying and refining user stories or backlog items
● Continuously review, refine and adjust the product backlog
● Draft user stories (including Definition of Done and Acceptance Criteria)
● Daily standups, Sprint planning & review, Demos, Retrospectives, Backlog refinement, Scrum of Scrums
● Member of Program Management Team

THE HORTON GROUP, Orland, Illinois || Senior IT Project Manager, 2/2022 – 12/2023
● Created and rolled out tech advisory council to facilitate interorganizational IT relationships, focusing on AI, customer experience, and cutting-edge industry technology.
● Facilitated project scope, budget, and schedule adherence, ensuring successful project delivery.
● Utilized Agile, Scrum, and Kanban methodologies to enhance project management processes.
● Key member of the IT strategic planning team and organizational change management.
● Led continuous improvement (CI) initiatives, optimizing PMO / IT processes for increased efficiency in DevOps.
● Provided comprehensive status updates to stakeholders and senior management, ensuring transparency and accountability.
● Coached and mentored IT infrastructure and operations teams to develop Agile culture.
● Led program developing partnerships with third party vendors to create cutting edge industry technology utilizing application and analytics through Power BI dashboards.
● Performed risk and project portfolio management regarding IT security standards and HIPAA compliance.
● Ensured all projects adhered to development framework (i.e. Agile, Scrum, Kanban, and Waterfall) and all documentation maintained appropriately for each individual project.
● Led Information Security Risk Management project (OKTA) collaborating with CIO, CISO, and Infrastructure Operations Manager for Mergers and Acquisitions.
● Oversaw Office 365 support and implementation alongside the team.

AAA (CRITICAL RIVER), Pleasanton, California || Technical PM, 5/2021 – 12/2021
● Directed global cross-functional teams, ensuring critical customer portal projects delivered on time and within budget.
● Implemented and improved project methodologies, agile, waterfall and hybrid as well as UAT process to enhance communication and business benefits.
● Identified and resolved project issues, balancing business needs with technical constraints for Journey to the cloud project and marketing / customer web portal.
● Participated in CAB review for organizational change management.
● Lead team including, marketing, finance, data governance on consumer portal project.
● Facilitated knowledge transfer discussions and provided consistent status updates to stakeholders.

KEMPER INSURANCE (ROBERT HALF), Chicago, Illinois, Technical PM / Scrum Master, 1/2020 – 7/2020.
● Integrated into the client’s hybrid agile and waterfall environment, defining a new updated WordPress website and customer portal project objectives and requirements.
● Led high-performance project teams, ensuring alignment with vendors project goals and strategy.
● Managed risk within project teams, implementing mitigation and contingency plans.
● Assesses new applications impact, evaluates adopting software design technologies, and recommends changes for enterprise functionality, system integration and stability.

PCMA (DASS, INC.), Elmhurst, Illinois || Interim Director / Technical PM, 8/2018 – 9/2019
● Managed direct reports and led cross-functional teams globally, introducing Agile methodology and process improvement as DevOps manager.
● Reviewed IT team change management, workflows, and business processes to define IT Universe and create system roadmap.
● Administered AWS cloud hosting and directed creation of process flow engagement for enterprise system roadmap.
● Utilized SAFe framework to direct, create and implement process flow engagement to define current state and future state of overall system integration roadmap and Salesforce Marketing Cloud, Education Cloud and Data Cloud implementation as ERP.
● Led post-implementation reviews and made necessary adjustments to programs, documentation and systems.

SUN CHEMICAL, Northlake, Illinois || Global Web Architect and DevOps Director / Scrum Master, 11/2012 – 8/2018
● Introduced SAFe, Agile and Scrum methodology, used leadership to train/develop teams, and implement sprints.
● Originated and managed the global electronic media marketing department as the Director / Release Train Engineer, increasing sales by 20%.
● Provided direction, vision, deployment, and management for mobile and web-based applications and processing systems.
● Managed direct reports, responsible for interviewing, hiring, quarterly, semi annual and annual evaluation as well as disciplinary and improvement strategy.
● Managed team for Marketing and Finance during merger and acquisitions and implementation of Office 365.
● Project managed new implementation of WordPress based global website for B2B and B2C communications and marketing.
● Initiated social media program, increasing online presence and visitors by 400%.
● Developed and implemented organization operating documentation and manuals necessary for implementation.
● Led post-implementation reviews and made necessary adjustments to programs, documentation and systems.
● Implemented GDPR compliance and led projects for Salesforce Marketing Cloud and Pardot email marketing program.
● Created and implemented a business intelligence tool utilizing ML (Machine Learning) for internal LOBs.
● Created and developed an online external customer tool in WordPress for troubleshooting processes and products.
● Human Capital Management (HCM) created and managed budgets for staff , application infrastructure expenses, capital purchases, and software expenditures.
● Oversaw contractor/vendor budgets and monitor contractor performance purchase order and accounts payable reconciliation.

ADDITIONAL EXPERIENCE
PETAIA MEDIA, Dallas, Texas, PM / IT Analyst / Developer, 2009-2012
Designed and implemented ADA-compliant, paperless systems, saving $2 million annually. Managed infrastructure needs, security (ISRM), and installation for large government contracts. Developed ADA compliant websites on various CMS platforms, including WordPress and Joomla.

AME, Rolling Meadows, Illinois, DevOps Manager / Network Administrator, 2006-2011.
Guided and managed PCI compliance standards, ISRM Information Security Risk Management and improved knowledge in new technologies. Oversaw website portfolios, UI design, and graphics, increasing membership and attendance. Designed and supported network and infrastructure for enterprise and conferences with 8,000-plus participants. Coded solutions to problems using structured approach, keeping in mind long-term maintainability and quick accessibility while utilizing CMS (i.e., WordPress, Joomla, and proprietary systems). Responsible for the department’s overall IT budget for hardware, software, subscriptions, etc..

OTHER EXPERIENCE

Keller Williams Realty, Chicago, Illinois, Real Estate Agent, 2006 – 2009.
Served as a licensed professional intermediary between buyers and sellers of residential, commercial and industrial real estate properties. Facilitated the sale, purchase, or rental of residential, commercial, or industrial properties on behalf of their clients through marketing, seminars and electronic media.

ACGME – Accreditation Council for Graduate Medical Education(Apex) Chicago, IL 2006 – Fall

User Interface Designer/Dreamweaver Developer

Utilize various technologies such as Dreamweaver, Adobe Photoshop, Macromedia Flash and MS Office suite to build and develop templates and graphics for an online learning module.
Create and implement a curriculum for knowledge transfer regarding updating templates and animated graphics.
Work directly with Project Manager and Content Editor to complete the education module in a timely manner.
Implement present Visual Identity to create an updated color schema, graphics and web template

Computer System Institute, Skokie, IL 1/2005 – 10/2006

Training Instructor

QuickBooks Pro 2004, Powerpoint, Adobe InDesign, Illustrator, and Photoshop.
Create and implement a curriculum for computerized accounting using QuickBooks Pro as a basis.
Create and implement curriculum for Desktop Publishing utilizing Microsoft Word, Powerpoint, Adobe InDesign, Illustrator, and Photoshop.
Provide students with a foundation of knowledge and skills to create business cards, brochures, newsletters, books, logos, and websites.
Create and manage curriculum utilizing programs such as Adobe InDesign, Photoshop, Illustrator and Powerpoint.

Contract – CC&T(Unisys), Chicago, IL 2004

IT Asset Consultant

Windows XP Professional upgrade, TCF Bank, Asset Replacement

Harvest Technologies(Unisys), Chicago, IL 2005

IT Consultant

Asset inventory, Asset Inventory and Replacement

Geek Squad (Best Buy), Melrose Park, IL 2005

Bench Technician

Diagnose hardware and software problems on laptop and desktop personal computers.
Repair, upgrade and or refurbish units.
Instruct consumers on benefits and use of Internet Security software and devices.
Upgrade and restore operating systems.

TEKsystems, Mount Prospect, IL 2003-2004

Internet Server Security/Help Desk level 1, 2

Open secure gateways by interacting with network engineers, vice presidents and others to open secure connections to intranet via telecommunications for banking systems.
Secured various E-commerce web sites by monitoring the uptime and downtime of the server.
Resolve issues concerning User login via telecommunications by verifying end user and procuring correct login from database, or resetting user passwords.

Hartford Computer Group (AON), Itasca, IL 2000-2003

Network Hardware Support Technician Help Desk Analyst Team lead

Manage a team of twenty individuals including network technicians and network administrators on a technical equipment move from Morton Grove to downtown Chicago.
Initial point of contact for resolution of desktop/workgroup-related problems in a 1300-user environment.
Performed RCA(root Cause Analysis) to diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, e-mail, Internet connections, and hardware peripherals.
Responded to help desk tickets within SLA time frames 100% of the time with a 97% success rate.
Deployed IBM desktops and laptops using Norton Ghost Enterprise 7.0. Disassembled and reassembled workstations and docking stations.
Troubleshoot and configured port connections.
Configure IBM and Xerox professional printers for LAN and WAN.

Maryville Academy, Des Plaines, IL 1995–2004

Program Manager

1997 – summer 2002 Live in position. Managed seventeen full time employees and two part-time. Responsible for work schedules, monthly consultations and yearly evaluation.
Utilized strong interpersonal skills to rectify disputes among staff and managers.
Serve as administrative liaison between the program and upper management.
Prepared financial reports weekly, monthly and yearly for the program (252,000) + yearly budget.
Serve as first line support for desktops.
Responsible for continued education and the dissemination of current guidelines and standards.
Corporate trainer for new and current employees

LWCC Adult Continuing Education, Forest Park, IL 2002

Continuing Education Instructor

Planned, created and executed curriculum to introduce adults to the world of computers, email and the Internet.
Utilized a hardware-centered approach with 85% of the curriculum being in class lab work and projects.
Evaluated student’s progress with tests and quizzes. Issued certificates of completion.

NSSEO, Mount Prospect, IL 1992–1995

Special Education Assistant

Assisted in planning and execution of curriculum and behavioral modification system.
Supervised children with educational, behavioral, and emotional problems.
Coached middle school basketball team consisting of these youths leading them to 1994 championship. Planned and executed various field trips.
Co-administered after school program consisting of art and play therapy.
Conducted one on one educational group for students who were above or below the class norm in a subject (math, science, social studies).

Oak Park Financial Services, Oak Park, IL. 1989-1992

Financial Services Coordinator

Coordinated and Produced special financial services for customers.
Recommended Insurance Services and Savings Vehicles.
Sold Insurance services and Savings Vehicles such as UGMAs and Keogh.
Pre-screened applicants for Mortgages, refinancing and lines of credit.

EDUCATION

BENEDICTINE UNIVERSITY, Lisle, Illinois, M.B.A., 2017
BENEDICTINE UNIVERSITY, Lisle, Illinois, B.A., 2015

CERTIFICATIONS
PMP Certification, 2021
SAFe Certification, 2020
PSM1 Certification, 2013
A+ Certification, CompTIA, 2000

PROFESSIONAL DEVELOPMENT
ISC2 International Information System Security Certification Consortium, 2024
Property and Casualty Producer, 2023
AWS Solutions Architect, 2021
Salesforce Trailblazer, Mountaineer, 2019
Certified Internet Webmaster, 2005